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FAQ

What is 511?

511 is the easy-to-remember telephone number for traveler information. With 511, travelers can access accurate information about local highway and public transportation options, including carpool and vanpool ridematching, anytime and anywhere.

What type of traveler information does 511 provide?

Highway information
Public transportation information
Carpool, vanpool and bicycling information
Amtrak information
National Weather Service
Other 511 systems (e.g., Bay Area)

What is the service area for SACOG’s 511 system?

SACOG’s 511 system includes traveler information for Sacramento, Yolo, Placer, El Dorado, Sutter, and Yuba Counties. SACOG is working with Caltrans, to deploy 511 throughout the remaining northern California counties. These additional counties will be added once funding is identified to pay for the 511 services.

How is 511 funded?

The Sacramento Area Council of Governments manages Sacramento Region 511 and uses a variety of funding sources. Currently, most of the funds come from the Service Authority for Freeways and Expressways (SAFE-Call Box Program). A long-term funding plan is being developed to ensure the expansion and continued operation of the 511 program.

Why can’t I access the 511 system from my office phone?

If your office uses an independent phone provider for your phone service, you may need to have them reprogram your phones to allow access to the 511 system. This is a common problem for hospitals, schools, hotels, colleges, and other larger employers. If you need additional assistance, contact Tara Scheiter (SACOG staff) at 916-340-6229.

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